We continuously work to remove barriers and ensure every interaction, from booking to drop-off, remains dignified, seamless, and tailored to individual needs. Accessibility accommodations are provided with complete discretion and respect for client privacy.

No additional fees are charged for accessibility accommodations unless specialized third-party equipment rental is required.

Accessibility accommodations should be requested during booking so the appropriate vehicle and chauffeur can be assigned. All approved accommodations are confirmed within the reservation confirmation.

Wheelchair & Mobility Device Assistance

Our chauffeurs are trained to safely assist clients using wheelchairs, walkers, canes, rollators, and other mobility devices. Please specify the mobility equipment type during booking.

Non-Emergency Medical Transportation

Apex provides HIPAA-aware non-emergency medical transportation to hospitals, rehabilitation facilities, dialysis centers, specialty clinics, and assisted care locations throughout Greater Boston.

Senior & Assisted Living Transportation

We offer dependable, patient, and respectful chauffeured transportation services for elderly clients, assisted living communities, and memory care facilities.

Service Animals

Service animals are always welcome in all Apex vehicles at no additional charge, in full compliance with the Americans with Disabilities Act and applicable Massachusetts law.

Child Safety Seats

Professionally installed child safety seats are available upon request. Please provide the child’s age and weight at the time of booking.

Communication Accessibility

Clients who are deaf or hard of hearing may communicate with Apex through text messaging and email for confirmations, updates, and chauffeur coordination.

Medical Equipment Accommodation

Clients traveling with oxygen tanks, CPAP machines, IV poles, or other medical equipment should notify Apex during booking so the appropriate vehicle can be assigned.

Door-Through-Door Assistance

Upon request, chauffeurs may assist clients from their residence or care facility to the vehicle and escort them inside the destination.

Alternative Format Documents

Our Terms and Conditions, Privacy Policy, and Accessibility Statement are available upon request in large print, plain text, and audio formats.

Conformance Status

Apex aims to partially conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and continues working with its development team to improve accessibility across the website.

Known Limitations

Some online booking elements, older PDF documents, and interactive features may not yet be fully optimized for all screen readers, browsers, or keyboard-only navigation systems.

Website Accessibility Goals

• Text alternatives for images and non-text content.
• Keyboard-accessible navigation and functionality.
• Proper color contrast throughout the website.
• Screen reader compatible form labeling.
• Consistent and clear navigation across all pages.

Book by Phone

Call 844-209-LIMO (5466), available 24 hours a day, 7 days a week, 365 days a year.

Book by Email

Email reservations@apexblackcar.com with your travel details and accessibility requirements.

Book Online

Reserve online through the booking page. The reservation form includes a Special Requests field for accessibility accommodations and mobility assistance.

• CPR and First Aid certification.
• Passenger assistance and mobility support training.
• Disability awareness and sensitivity training.
• HIPAA awareness training for medical transportation services.
• ADA compliance training and best practices.